Here is how to fix your suspended Gotv Account.

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Fix Gotv Account
Fix Gotv Account

During this period, of the COVID-19 outbreak everyone is staying at home under a country Lockdown in Uganda. And there is no doubt that someone need a TV to watch as he/she completes the days that were prosed for the Lockdown.  You might have paid subscription for your Gotv account but still experiencing some troubles in using it and you don’t know what to do next, given the fact that it may be even difficult for you to find a technician. Therefore in this article am going to take you through some of the things you can do to fix your Gotv decoder or Account.

Before following the steps that am going to explain below, make sure you have successfully subscribed to a valid bouquet as this is not a free services. So if you haven’t paid for the service, all the steps won’t help you solve the prevailing problem.

Below are the few things you can do.

Reboot your Decoder.

According to most of the decoder manuals, it is always recommend to renew your subscription when your decoder is powered on, this allows faster payment confirmation and payment alert and it will help to re-activate your channels instantly. If it the problem persists, reboot or restart your decoder box and wait for the channels to search and load gain. In case of any persistence refer to the next solution.

Make use of the Self Help portal

Fortunately Gotv has got a self-help portal where active subscribers can visit and clear all the errors within their account. To continue you will need the IUC decoder number located at the back of your card, to remove all the errors just click the clear option on the portal. This option will help to activate your account in case it has been deactivated and enjoy your services fully again.

See also:

Contact customer care services.

Gotv has got about three options for contacting their customer care services, these include sending an email, calling via phone and also using the live chat feature on their website. The live chat feature on the website will aid you in chatting directly with the customer care service representative who will help you solve your problem faster and together. You can alternatively call and talk to the representative directly, the email should be the last option as it is not a guarantee that you can receive instant response.

With the above steps well followed, trust me you won’t fail to fix your Gotv account in case of any problem. Solve the problem now and enjoy your TV channels in this period.

176 COMMENTS

  1. I just recharge my gotv with 1900 on vtpass and my account had been deducted .
    But till now my gotv has not been working still showing error.
    IUC 2029090509
    Kunbi Afolabi

  2. I have recharged my gotv accout with 1900, my money deducted but my account is still suspended. Please reconnect me back. Evbodaghe Gladys. IUC no 4622653092

  3. Hello ….av subscribed my account with 1900 but 2000 was deducted even at that the customers care line displayed was not even going tru and my decoder as been suspended as well ….like this us frustrating and annoying…… My IUC no 2019163345

  4. Same here ,I just recharged from my account, #2,100 deducted yet I’m seeing error code, please help me to fix this

  5. I have made payment of 2400 for my gotv and my account is suspended and I you reconnect back this is the ICU number 4613313230

  6. I have been trying to recharge my gotv account but unable to do it because it keeps bringing that my gotv account has been suspended. What can I do to recharge so as to reconnect back . My IUC is 7017545718

  7. I made payment for my Gotv account and 1900 was deducted but it’s still saying the account is suspended. IUC Number 4613802369

  8. hi good day sir/ma my gotv has been suspended and i paid yesterday night please help fix this problem thanks iuc number:4613510242

  9. I am experiencing the same problem of an error message after recharging 2100 naira. Please I need urgent help, here is my IUC number 4613830326

  10. Why was my gotv suspended after paying , kindly help me and resolve this issue please::iuc num::7020874478..

  11. i have been subscribing to gotv max for less but last month i subscribed gotv plus but right now i want to switch back to gotv max for less but it has failed how can i do please advise

  12. Hi lukumon good day my gotv has been suspended and I paid afternoon today please help find this problem thanks ium number 2020818282

  13. I Adegoke good morning my gotv has been suspended i paid 1900 true my bank acant 2000 deducte for my since yesterday evening please help me find this problem thank-you IUC 2005202989

  14. Pls and pls kindly help me, l subscribed #1250 about 2hrs ago and my Got is not working till now..this is my IUC number 7028867427

  15. My gotv stopped working and
    I usually pay before due date
    what is going on?
    Pls resolve 2005120505

  16. Please, my account has been suspended since morning at about 11.45 am while it is not yet the day for renwer(15/06/2020). My IUC no: 7010244654.I will be reactivate the account for I paid the sum of #3,200.

  17. Hi my gotv stopped working after I have paid for #1900 for gotv plus but I was informed that gotv plus has been scrapped that I should migrate to gotv jolli. How do I balance the remaining amount or will I subscribe another one?

  18. My account was suspended after I recharged it my account number is 2021848642 try and solve my problem.

  19. My account with this iuc number 7017718538 was suspended after making payment, and have tried all options given to me but all were abortive, please help me look into this

    • Hi Felix have you tried the steps I mentioned in the post? Please try them and see if the problem persists. Or contact the support team

  20. I have been trying to fix error code with my app but is not working and really tired of this ,,..
    Al the channels are not showing why ??

    • Hi Emerald have you tried the steps I mentioned in the post? Please try them and see if the problem persists
      Or you can contact the support team

  21. I recharged my account through online payment and it’s still showing suspended have also tried the steps you mentioned it’s still not working please help me out 4623541585

  22. I’m facing the same thing here. After subscription some of my favorite channels are not connecting
    Pls I need help
    Iuc:7022501316
    Name:otuagoma Annabel

    • Hi Annabel have you tried the steps I mentioned in the post? Please try them and see if the problem persists. You can also contact customer care

  23. Iuc7035306240
    I recharge 2460 into the account since on Saturday but till now is still showing suspended
    please correct errors

  24. I paid 1900 for Gotv plus and I was debited and its not showing till now…so I realized its no longer in used so I want to switch to jolli package pls help me

  25. Please help activate the decoder which been suspended with iuc number : 4601897440.this is for my customer.. My customer name is Olarenwaju Simeon
    Thanks

  26. My gotv has not been working for over three weeks now. I got a technician who worked on it but still is not working. It keeps telling me no signal or signal error. What do I do? IUC 4623257928

  27. Hey there, am hereby to fix an error occuring in my Gotv channels, though I subscribed yesterday so am really fed up about it….

  28. My Name is Adetunji Aderemi.I recharged my gotv through my phone and 1900 is being deducted from my account and yet I’m still unable to view stations telling me my account is been suspended. Kindly help me out

  29. I subscribe on my gotv yet it’s showing E16 error message and when I use my mobile phone to clear the error it said suspend WTF!!!
    Kindly help me my IUC number is 7026446086

  30. My gotv is showing suspended and error 16 or 30 and I have paid,my iuc number 7028799712, name is Christopher

  31. I’m also having the same showing service have been suspended after payment please fix it iuc number 7016633709

  32. I have pay but my account suspende,not all is showing,I call so many Time but is not connection,my iuc 4620977130,fix it psl

  33. Please I subscribe to my gotv ever since yesterday and it’s not showing any stations IUC 7034806741

  34. IUC 2028855379 date 24/6/2020 not showing
    IUC 4623115591 date 25/6/2020 not showing
    IUC 2022547914 date 30/6/2020 not showing
    IUC 7037007812 date 01/7/2020 not showing
    IUC 4613371765 date 30/6/2020 not showing
    IUC 7037002812 date 01/7/2020 not showing
    IUC 7026457633 date 02/7/2020 not showing
    IUC 2022107831 date 02/7/2020 not showing
    IUC 4279326445 date 24/6/2020 not showing
    Please as your agent all this customers are not having the service they paid for help with your good office.

  35. Hello, please I’ve paid my subscription since on the 30th of last month and I was deducted, but it’s it’s not showing. IUC: 4623430212

  36. Please for the past two weeks now my gotv has been suspended and customers care number is not going through, my account supposed to expired on the 15th and now I can’t enjoy my gotv and my money is counting why are you guys doing this why this is not fare

  37. My gotv has been suspended please do something because customers care number is not going through 77022474638

  38. I just recharged my Gotv with 1,740 successfully and for the first time it could not come up automatically. And while trying to remove the error code, I got suspended. Please connect me back. My IUC 2021782335

  39. I recharge my gotv but it has been suspended so I was unable to access it when the customer care line called my line I was told to add to the payment that the one I paid fie is not available how can I add to the payment pls I need help urgently on that.

  40. I want upgrad from gotv plue to gotv max
    so i recharge #3280 to my gotv yesterday but it has not been working and I went online they told me it’s has been suspended UIC 7010204815 sunname Oguntoye pls connect me

  41. My Gotv has been suspended since the past six days now….please reconnect me back…… please….IUC….7032278569….surname…. Awujoola

  42. Please i recharge my Gotv yesterday night n it hasn’t been working i discovered that it was suspended please reconnect me back
    IUC 7032505649
    Thanks

  43. Please I subscribed my gotv with 2460 till now is showing account suspended pls I want to watch juventus match tonight and NY iuc no7018852116

  44. I subscribed my Gotv with 1900 and it was successfully paid but my account is showing suspended, what can I do??

  45. Please I recharged my gotv 1900 from my bank 3 days ago and I was deducted but it’s not showing rather it’s saying my account has been suspended. This is my IUC NUMBER 2022511348 and my name EMMA. Please I need it fixed

  46. I made a subscription on my GoTv and it’s showing me a message that it has been suspended.
    Kindly assist to rectify.
    IUC: 7032450772
    Regards

  47. I recharged my gotv since two days now yet is not showing ,I learnt the account is suspended pls help me out am even trying to reach the customer care but to no avail here is my iuc number 7023954054 Amaeze udoka,I need it done as soon as possible thanks

  48. Good day team.
    I make a subscription on my GoTv today and it’s showing me a message that it has been suspended.
    Kindly assist to rectify.
    IUC: 7032450772
    Regards

  49. My account with this iuc number4613056856 was suspended after making payment, and have tried all options given to me but all were abortive, please help me look into this.. Lawal olakunle

  50. Pls connect me back on my gotv iuc 2028703575 registered name Gift Ofoegbu a sum of #3280 was paid into the account but we can’t view

  51. payment made to my Gotv max since on the 16th of this month and my account is still showing suspended, try calling your care number is not reachable ; sum name :osadebe .iuc number 7018768263.pls help me to clear the error

  52. Payment was made on my gotv account with my palmpay and my account is still suspended plss help out

  53. Please, my decoder has not been used for a yr plus now. I have tried all I can to reactivate it but it not working. I even dialled*288# but the response is your account is suspended. Please I need help cus i want to recharge. Iuc: 4622528169

  54. Help I subscribe 1080 plus 100 yesterday to my gotv account and the error is still showing plus my account has been suspended.
    7017545379 is my IUC number please look into this
    Thanks

  55. Please I made a payment of 1080 plus 100 to subscribe to my gotv. The money has been deducted but my account was suspended. Please fix this thanks

  56. I made payment to subscribe to my gotv. The money has been deducted but my account was suspended….pls fix this thanks….my ICU number is 7017635185

  57. I made payment to subscribe my gotv the money has been deducted but my account is suspended pls help out my IUC no 7032581326 thanks

  58. Please you guys should rectify my cable …I subscribe since yesterday and it’s not coming up…please it’s so annoying….my ICU 2019174785

  59. Please you guys should rectify my cable …I subscribe this evening and it’s not coming up…please it’s so annoying….my ICU 2028960496

  60. Help my gotv was suspended and it’s not showing anything on my television only showing me no signal and I made payment today.
    My IUC is 7034892506

  61. Help my gotv was suspended and it’s not showing anything on my television only showing me NO SIGNAL and I made payment today
    My IUC is 7034892506

  62. Please help me,my gotv was suspended,I made payment today and it’s still not working up till now my IUC IS 7028839369

  63. Please same thing here I subscribe 2400 and 2500 was deducted from my account and it’s still not working I was ask to reconnect my gotv and the customer care not going through
    Iuc4620992886

  64. I subscribe my GoTV for for one month and the money is deducted from my account 2560 but my GoTV is suspended iuc 4622607685

  65. I SUBSCRIBE MY GOTV YESTERDAY FOR A 1 MONTH GOTV JOLLY BANQUET AND THE MONEY IS DEDUCTED FROM MY BANK ACCOUNT 2460 but my gotv is suspended Iuc : 7028890980

  66. Same here too oo my gotv is not working also and I just subscribe today oo please help me fiss it o
    My iuc:7020921869

  67. Please my gotv account has been suspended. i tried all the steps u listed above and its not working. The call center number is not going through either.
    My iuc no is 7031917346

  68. I subscribed and my account being deducted, yet being suspended. Can’t view anything. I have tried all your options, none seems to be working. Even the customer care number is not going thru. In this hard time, one will manage to subscribe and yet won’t be able to enjoy what has been paid for. This seems fraud to me o! You better do something urgently before you loose it all. Good day My IUC NO is 7023988724.

  69. Goodevening, I subscribed Gotv max today through my mobile app but I noticed that channel 2, 17,18, 29 etc are not displaying due to my last subscription package that was 1600. Kindly adopt and treat. IUC number: 7032459295. Thank you

  70. Hi Branic, it’s been over 7months I subscribed to my Gotv due to electricity issue so I decided to subscribe today to Gotv Jolli but still can’t view anything except the free channels. I’ve tried reaching customer care but all to no avail. I sent an sms to 4688 and I got a reply that my Gotv is suspended.
    My IUC number is 4601813115
    Name Yusuf.
    I’ll be very grateful if u can help solve this . Thanks.

  71. Why all this suspended issues. Same thing happened to my account this afternoon. I subscribed and I was debited and yet my account was suspended. Pls how can all this be resolved bcos the customer care number is not connecting since. Pls has anyone resolved his or her own suspended account?

    Pls advice

  72. I have made payment of 2400 for my gotv and my account is suspended and I you reconnect back this is the ICU number 2029151598

  73. My Gotv account have been suspended and I have subscribed into it 2x and it still not working for days now.
    IUC:4601775394

  74. Please I’ve paid from my Account 2570 for Gotv Jolly yet it isn’t Working. Still saying my Gotv has been Suspended. E16: Please Help me Out.
    My IUC: 7016562005

  75. please i recharged my gotv yesterday it hasn’t connected, when i checked online i was told that my account is suspended, my IUC no is 7036952413 please help.

  76. i recharge my gotv yesterday it shows service is currently scramble, and i have tried all different clearerd error codes i knew none of them yield result. lastly it was said that my account have been deactivated my uicno – 2009428019. name – MAYOWA KAYODE AKINBOLADE

  77. i recharge my gotv yesterday it shows service is currently scramble,and ihave tried all different cleared error codes i knew none of them yield better result. lastly it was said that my account have been deactivated.

  78. Please help me .have recharged twice but still is not working.when I check it the account is suspended my IUC no 2019438289

  79. My name is King Agboto,I recharge my account on 9th August 2020 uptill now I can,t see anything.When I check the account is suspended,my IUC no is 2020728754

  80. My name is oluwaseyi,I recharge my account on 19
    h August 2020 uptill now I can,t see anything.When I check the account is suspended,my IUC no is 2020728754

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  81. I have tried the steps nothing is working, I have typed the 2881# on my phone still showing block or suspended service. I subscribed since 11th September 2020. I need it to be activated please I have urgent programme to watch by 7pm. My IUC 4622461520

  82. Some stations on my Gotv are no longer showing for some days now. And, I subscribed to Gotv max just 2weeks ago. Stations like channel 2, channel 26 etc.

  83. I don’t wtf is wrong with Gotv I’ve subscribed and it’s saying it has been suspended after sending an sms to them

  84. After subscribing my gotv it’s saying it has been suspended after sending an SMS to them my IUC no..2029176607

  85. Hi. Please help me activate my gotv it was suspended after payment iuc7529315314 .Please help me to reconnect my Gotv is suspended and I have subscribed

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