During this period, of the COVID-19 outbreak everyone is staying at home under a country Lockdown in Uganda. And there is no doubt that someone need a TV to watch as he/she completes the days that were prosed for the Lockdown. You might have paid subscription for your Gotv account but still experiencing some troubles in using it and you don’t know what to do next, given the fact that it may be even difficult for you to find a technician. Therefore in this article am going to take you through some of the things you can do to fix your Gotv decoder or Account.
Before following the steps that am going to explain below, make sure you have successfully subscribed to a valid bouquet as this is not a free services. So if you haven’t paid for the service, all the steps won’t help you solve the prevailing problem.
Below are the few things you can do.
Reboot your Decoder.
According to most of the decoder manuals, it is always recommend to renew your subscription when your decoder is powered on, this allows faster payment confirmation and payment alert and it will help to re-activate your channels instantly. If it the problem persists, reboot or restart your decoder box and wait for the channels to search and load gain. In case of any persistence refer to the next solution.
Make use of the Self Help portal
Fortunately Gotv has got a self-help portal where active subscribers can visit and clear all the errors within their account. To continue you will need the IUC decoder number located at the back of your card, to remove all the errors just click the clear option on the portal. This option will help to activate your account in case it has been deactivated and enjoy your services fully again.
Contact customer care services.
Gotv has got about three options for contacting their customer care services, these include sending an email, calling via phone and also using the live chat feature on their website. The live chat feature on the website will aid you in chatting directly with the customer care service representative who will help you solve your problem faster and together. You can alternatively call and talk to the representative directly, the email should be the last option as it is not a guarantee that you can receive instant response.
With the above steps well followed, trust me you won’t fail to fix your Gotv account in case of any problem. Solve the problem now and enjoy your TV channels in this period.